The Onboarding Process: What to Expect When Setting Up a New Merchant Account
Congratulations on deciding to create a merchant account with Hyjima! Whether you are launching a new business or looking to modernize your current payment systems, understanding the onboarding process can help set you up for success. In this post, we’ll walk you through what to expect during the onboarding process, ensuring you’re fully prepared to start accepting payments smoothly and efficiently.
Step 1: Application Submission
The first step in the onboarding process is completing your application. At Hyjima, we’ve designed a straightforward and user-friendly application form that collects essential information about your business. Be prepared to provide details such as:
- Your business type (e.g., retail, eCommerce, service)
- Business documentation (e.g., EIN, business license)
- Your banking information for deposits
Once you submit your application, our team will review your information to ensure it meets all necessary criteria.
Step 2: Verification Process
After submission, we move to the verification phase. This step typically involves confirming your identity and assessing the risk of your business type, which is standard for payment processors. Hyjima ensures a quick turnaround during this phase by using modern technologies to expedite the verification process.
During verification, you may receive a few follow-up questions or requests for additional documentation. This is a normal part of the process, and our support team is here to assist you every step of the way!
Step 3: Merchant Account Approval
Once your application has been verified, you will receive notification of your merchant account approval. This is an exciting moment, as you’re now one step closer to accepting payments!
This phase also includes signing the necessary agreements that outline the terms and conditions of your merchant account with Hyjima. Make sure to read through all documents carefully and feel free to reach out if you have any questions regarding the terms.
Step 4: Setting Up Payment Processing
After approval, it’s time to set up your payment processing solutions. Hyjima offers modern, secure, and customizable payment solutions for businesses of all sizes. Options include:
- Point-of-Sale (POS) Systems: Great for in-store transactions.
- eCommerce Solutions: Streamline online payments with our easy integration options.
You’ll receive guidance from our implementation team to help you navigate this setup efficiently. We can assist in connecting your payment processing systems to your existing point-of-sale hardware or website.
Step 5: Training and Support
Once everything is set up, we believe in empowering our clients with knowledge. Our onboarding process includes comprehensive training on how to use our systems effectively. This training ensures that you and your staff are comfortable and confident with the new tools at your disposal.
Additionally, our dedicated customer support team is always available to answer any questions you may have, even after your account is set up. We pride ourselves on offering excellent support to small to mid-sized businesses every day!
Step 6: Review and Launch
Before you launch, we encourage you to review your payment systems and ensure everything is functioning smoothly. Once all checks are complete, you’re ready to start accepting payments through Hyjima!
Don't hesitate to reach out to our support team if you need help during your first transactions or if you have any ongoing questions about your account.
Conclusion
The onboarding process may seem extensive, but each step is designed to help you establish a solid foundation for your business payments. At Hyjima, we are committed to making this journey as easy and efficient as possible for you.
Want to streamline your payments? Get in touch with Hyjima to see how we can help.
